Customer Service Associate
3 days ago
**Key Responsibilities**:
- Assist customers in booking gifts, decoration services, or events on the Giftlaya platform.
- Explain packages, services, and delivery timelines clearly to potential clients.
- Convert inquiries into successful bookings using friendly and persuasive communication.
- Follow up on pending queries and ensure timely order processing.
- Coordinate with the backend and logistics teams for order execution.
- Maintain customer records and update CRM/Excel sheets regularly.
- Handle post-order feedback and resolve any customer complaints professionally.
**Requirements**:
- Excellent communication skills in **English and Hindi** (regional language is a plus).
- Confident in handling clients over WhatsApp and phone.
- Good typing speed and basic Excel knowledge.
- Ability to multitask and work in a fast-paced, celebration-centric business.
- Prior experience in customer service or sales is preferred but **freshers are welcome**.
**Eligibility**:
- Minimum 12th pass; Graduation preferred.
- Should have basic familiarity with online shopping, gift services, or event bookings.
**Perks**:
- Work with a young and dynamic team in a fast-growing brand.
- Opportunity to grow into senior client servicing or operations roles.
- Incentives based on performance and customer satisfaction.
- Flexible work hours (if applicable).
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Internet reimbursement
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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