Customer Care Executive

6 days ago

Twentyfour Parganas District West Bengal, India FDCS INNOVATIONS (OPC) PRIVATE LIMITED Full time

We are hiring customer care executives

Cell phone reimbursement

Key Responsibilities:
Outbound Calls: Place outbound calls to potential customers to introduce banking products such as credit cards, loans, and insurance.

Product Knowledge: Maintain a strong understanding of the bank's product offerings and stay updated on new products and services.

Customer Engagement: Engage with customers in a friendly and professional manner, answer their queries, and provide detailed information about the products.

Sales Targets: Meet or exceed monthly and quarterly sales targets and objectives.

Lead Generation: Identify and qualify potential leads for the sales team to follow up on.

Documentation: Accurately record customer information, interactions, and transactions in the database or CRM system.

Compliance: Ensure all sales activities comply with banking industry regulations and ethical standards.

Feedback: Provide feedback and suggestions for improving sales strategies and processes.

Qualifications and Skills:
Experience: Minimum 1 year of experience in a similar tele calling or sales role, preferably in the Credit Card or Loan Department.

Communication Skills: Good verbal and written communication skills in English and Hindi. Ability to explain complex financial products in a clear and understandable manner.

Sales Skills: Proven track record of meeting or exceeding sales targets.

Product Knowledge: Familiarity with banking products, including credit cards, loans, and insurance, is a plus.

Interpersonal Skills: Strong interpersonal skills to build rapport with customers and colleagues.

Time Management: Effective time management and organizational skills to handle a high volume of calls and meet sales goals.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Are you Fresher or Experienced?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9330651848

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