Customer / Application Support Executive

4 days ago


Thane, India Decagon Software Private Limited Full time

Desired Qualities:

- Good oral written communication skills
- Motivation to learn new skills
- Familiarity with computer technology, Word & Excel
- Ability to communicate and coordinate with other teams
- Must have sound working knowledge of different software
- Sound knowledge of web browsing.
- Ability to analyze and troubleshoot
- Experience in a phone based remote support role.
- Good logical reasoning kills
- Fluency in English & Hindi
- Good written and verbal communication skills
- Critical thinker and problem-solving skills

**Job Description**:

- Provide first level Technical/Non-technical support
- Keep technical and product knowledge up to date through self-learning internal training
- Maintain high level of customer satisfaction and product quality.
- Ability to identify solve the user issues over mail/telephone/remote access.
- Understand the issue reported by the customer, analyze and provide appropriate solution

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Shift:

- Day shift

COVID-19 considerations:
All employees wear mask.

Application Question(s):

- [Mandatory question] What is your expected monthly salary?
- [Mandatory question] When can you join?
- [Mandatory question] What is your residence location?
- [Mandatory question] What is your current salary?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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