Student Support Coordinator

5 days ago

Delhi Delhi, India The Wall Street School Pvt Ltd Full time

**Role Overview**

The Student Support Executive will serve as the primary point of contact for students, ensuring they have a smooth, enriching, and successful learning experience. This role involves guiding students throughout their academic journey, addressing queries, resolving issues, and collaborating with internal teams to continuously improve student services and outcomes.

**Key Responsibilities**
- Act as the first line of support for student inquiries, providing timely and accurate responses.
- Guide students through onboarding, orientation, and program-related processes.
- Monitor student progress, identify challenges, and proactively offer solutions.
- Maintain accurate student records and prepare periodic performance and support reports.
- Analyze student feedback and academic data to identify trends and suggest improvements.
- Coordinate with faculty, sales, and operations teams to ensure seamless student experience.
- Ensure transparent communication and prevent misinformation or mis-selling of programs.
- Identify process gaps and recommend improvements for efficiency and effectiveness.
- Assist in the planning and execution of student engagement activities and workshops.

**Qualifications & Skills**
- Bachelor’s degree in Education, Business, Psychology, or related field.
- 1-3 years of experience in student support, customer service, or academic operations.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and handle queries with patience and empathy.
- Proficiency in MS Office / Google Workspace; CRM knowledge is a plus.
- Analytical mindset with problem-solving skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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