Customer Support Associate

1 week ago

Viman Nagar Pune Maharashtra, India happy square outsourcing company Full time

**Responsibilities**:
**List the responsibilities, these should be the roles KPIs that we would measure on-**

**Solve Customer Challenges**: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.

**Deliver Delight**: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.

**Maintain Performance Standards**:Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.

**Requirements**:
**For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-**

**Customer First Approach**:A passion for creating positive experiences and solving customer problems with empathy and professionalism.

**Strong Communication Skills**: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.

**Problem-Solving Mindset**:Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.

**Analytical Skills**: Ability to manage the resolution process efficiently, using clear and concise communication.

**Adaptability**: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.

**Good to Have skills (Not must have skills)-**
- Experience in handling foriegn clients

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- are you comfortable with 5 days working?
- do you have experience as customer support?
- do you have experience in crm and help desk software?
- what is your notice period?
- what is your current location?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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