Post Sales Coordinator

6 days ago


Trichur, India StudyMedic Full time

Responsibilities:

- Support sales coordinators for the post sales process.
- Send welcome mails to subscribers and provide student access to MobileApp & LMS
- Analyzing customer behavior & Gathering information about customer complaints
- Developing retention strategies based on customer feedback
- Responding to customer queries and addressing complaints in a timely manner
- Providing excellent customer service and ensuring customer satisfaction
- Building positive working relationships with customers for repeat businesses
- Performing customer negotiations and reaching a fair conclusion from both

Business & Customer Perspective
- Writing and presenting customer behavior reports

**Requirements**:

- Bachelor's degree in sales, operations, or a related field
- 1-2 years experience in ed-tech sales role
- Excellent customer service and conflict resolution skills
- Ability to remain calm and professional in stressful situations
- Advanced communication skills
- Strong listening/comprehension skills
- Must possess superior interpersonal skills to create rapport instantly
- Empathy and patience
- Strong flexibility and adaptability to manage multiple tasks
- Should own a vehicle (bike/car), fuel will be reimbursed for travel required for

**Salary**: ₹10,548.82 - ₹12,000.00 per month

Schedule:

- Evening shift

Ability to commute/relocate:

- Thrissur, Thrissur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Sales: 3 years (preferred)



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