Tele Caller Executive

4 days ago

Malad West Dely Mumbai Maharashtra, India Humaniquee Full time

Here is a well-structured and professional Job Description for the _Tata Digital (Frontend Process)_ opening:
**Job Title: Customer Support Executive - Tata Digital (Frontend Process)**

**Location**: Malad (Aspee), Mumbai
**Department**: Customer Service (Frontend)
**Date of Joining**: 12th June 2025

**Job Overview**:
We are hiring enthusiastic and customer-focused individuals for the Frontend Process of _Tata Digital_. The role involves handling customer queries and providing resolutions effectively and professionally.

**Key Responsibilities**:

- Provide product/service information and resolve any emerging issues that customers may face
- Maintain customer satisfaction through professional communication and efficient issue resolution
- Follow standard operating procedures and escalate unresolved queries when necessary
- Maintain records of interactions and ensure customer data is accurately recorded

**Eligibility Criteria**:

- Minimum Graduate
- Minimum 6 months of prior customer service experience (preferred)
- Freshers with good communication skills are welcome
- Excellent verbal and written communication in English
- Basic computer literacy and typing speed

**Work Schedule**:

- **Girls**: Rotational shifts between 9:00 AM to 10:00 PM
- **Boys**: Rotational 24×7 shifts (any 9-hour shift)
- **Weekly Off**: Any 1 day off per week (rotational)

**Salary Structure**:

- **Freshers**: ₹22,000 CTC

**Additional Information**:

- Immediate joiners preferred
- Good interpersonal and problem-solving skills

**Job Types**: Full-time, Permanent

Pay: ₹8,819.78 - ₹22,022.14 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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