Bpo Trainer Fintech Program

6 days ago

Pune, India Full Potential Solutions Full time

Overview:
**Full Potential Solutions (FPS)** is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive
The **Trainer** is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.

**Responsibilities**:

- Deliver all types of training related to customer service, sales, and process knowledge
- Partner with clients in conducting TNA, designing and developing learning content
- Evaluate training results and identify opportunities
- Provide operational support by resolving learning gaps affecting performance
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

- Has a minimum of **(3+) years solid trainer experience who handled Financial Technology or Financial programs** in the BPO/call center industry.
- Excellent oral and written communication skills at all levels of the organization.
- Exceptional motivational, interpersonal and customer service skills;
- Demonstrated leadership skills.
- Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
- Dependability regarding completion of assignments and attendance.
- **Knowledge of blended learning/e-learning best practices**:

- Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
- Can handle comments and feedback constructively
- Able to work independently and with teams
- Intermediate to advanced presentation and facilitation skills
- Has strong people management and project management skills
- Must be willing to work onsite
- Can start ASAP

Location: 6th Floor,Wing 3,Cluster 'D',EON Kharadi Infrastructure Pvt. Ltd. T & ITES,Special Economic Zone,Plot No 1,Survey No 77,Kharadi Knowledge Park,MIDC, Pune, Maharashtra

Location: 6th Floor,Wing 3,Cluster 'D',EON Kharadi Infrastructure Pvt. Ltd. T & ITES,Special Economic Zone,Plot No 1,Survey No 77,Kharadi Knowledge Park,MIDC, Pune, Maharashtra

  • Bpo Trainer Fintech Program

    6 days ago

    Pune, India Full Potential Solutions Full time

    Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...

  • BPO Sales Trainer

    4 days ago

    Swargate, Pune, Maharashtra, India ADA Tech Solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are seeking an energetic and result-driven BPO Sales Trainer to design, deliver, and evaluate training programs for our sales teams. The ideal candidate will have hands-on experience in outbound/inbound sales processes, strong communication skills, and the ability to coach agents to achieve and exceed sales targets.Key ResponsibilitiesConduct training...

  • Soft Skills Trainer

    7 hours ago

    Pune, Maharashtra, India Trash tokri service management private limited Full time

    Designation - Soft skill trainer Requirement - 5 Experience - total 5 years of experience and two years as trainer ( BPO) Location - Kkaradi - Pune Salary - 6.5lpa Qualifications - graduate Business type - Domestic BPO Skill set required - Excellent communication skills Strong understanding of BPO operations and metrics Proficiency in training tools...

  • Voice And Accent Trainer

    3 weeks ago

    Pune, Maharashtra, India R3 Consultant Full time

    Job description Package up to 15 LPA Joining Immediate Location Pune Hinjewadi No of requirements 1 Role Description This is a full-time on-site role for a Voice and Accent Trainer located in Pune The Voice and Accent Trainer will be responsible for providing vocal coaching and instruction to trainees conducting voice lessons and training sessions and...

  • Process Trainer

    2 weeks ago

    Bengaluru, Kolkata, Pune, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,50,000 per year

    Only For Bangalore | Process Trainer| International BPOProcess Trainer || International BPOExperience:Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate)1 Yr of PT With International BPO On Papers (Mandate)Only International Process in PT Exp Will Work ( Apply Accordingly)Communication:Excellent verbal and written communication skills...

  • Process Trainer

    2 weeks ago

    Bengaluru, Kolkata, Pune, India Hiresquad Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    Process Trainer || International BPO Experience:Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) Must Have Worked as a Process Trainer 1 Yr of PT With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working ...

  • Insurance Trainer

    2 days ago

    Swargate, Pune, Maharashtra, India ADA Tech Solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are seeking an energetic and result-driven Insurance Trainer to design, deliver, and evaluate training programs for our sales teams. The ideal candidate will have hands-on experience in outbound/inbound sales processes, strong communication skills, and the ability to coach agents to achieve and exceed sales targets.Key ResponsibilitiesConduct training...

  • Trainer

    2 weeks ago

    Pune, India JobMate.co.in Full time

    Job Title -Trainer Experience: -Overall 3-4 years’ experience in a BPO State -Maharashtra City - Pune Job Category - Trainer Key Skill: - Good communication - Graduate - Should have trained batches, knows NHT, TNA, TNI, OJT batches - Must have managed refreshers Detailed Job Description that should cover the Job Purpose, Responsibilities, Required &...

  • Communication Trainer

    6 days ago

    Pune, Maharashtra, India Pioneer HRS Full time

    **Role - Language Trainer| V&A Trainer** Required Experience - Min 2 years in International BPO Must have experience as a Communication, V&A Trainer on Papers Location - Pune 5 days working, 2 days rotational off CTC- 8-9 LPA Work from office **Looking for immediate joiners** **Contact - RIYA 8107866214** **Job Types**: Full-time, Permanent Pay:...

  • Voice and Accent Trainer

    2 weeks ago

    Pune, Maharashtra, India Facile Services Full time

    **Position Overview**: The Voice and Accent Trainer will be responsible for coaching and developing the communication skills of our agents, ensuring they sound calm, composed, and natural on calls. The trainer will work closely with the operations and quality teams to identify training needs, design customized training programs, and provide ongoing support...