Customer Support Representative

5 days ago

Karnal, India Acots Corporation Full time

**About Us**:
Acots Corporation operates multiple eCommerce brands, specializing in direct-to-consumer (DTC) sales. We are committed to delivering top-quality products with excellent customer service. Our goal is to enhance customer experience, resolve issues efficiently, and build long-term customer relationships.

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction & Issue Resolution**:

- Resolve complaints related to orders, payments, shipping, and returns in a timely manner.
- Assist customers with product information, order tracking, and troubleshooting issues.
- **Order & Refund Management**:

- Coordinate with the dispatch and logistics team for order status updates.
- Process return and refund requests according to company policies.
- Ensure accurate documentation of customer interactions and resolutions.
- **Customer Satisfaction & Relationship Building**:

- Provide a positive and personalized experience to customers.
- Proactively follow up on customer concerns to ensure satisfaction.
- Gather customer feedback and suggest improvements to enhance service quality.
- **Process Optimization & Reporting**:

- Maintain and update the customer support database.
- Track customer complaints and escalate unresolved issues to the relevant teams.
- Provide regular reports on customer support metrics and common queries.

**Requirements**:

- Prior experience in customer support, preferably in an eCommerce or DTC business.
- Excellent verbal and written communication skills.
- Ability to multitask and handle a high volume of inquiries professionally.
- Familiarity with CRM tools, live chat software, and eCommerce platforms (e.g., Shopify, Amazon).
- Problem-solving skills and a customer-focused approach.
- Strong attention to detail and ability to work in a fast-paced environment.

**What We Offer**:

- Competitive salary based on experience.
- Growth opportunities in a dynamic eCommerce business.
- A supportive and customer-centric work culture.
- Hands-on experience in managing customer relationships in the DTC space.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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