Customer Support Representative

4 days ago

Karnal, India Acots Corporation Full time

**About Us**:
Acots Corporation operates multiple eCommerce brands, specializing in direct-to-consumer (DTC) sales. We are committed to delivering top-quality products with excellent customer service. Our goal is to enhance customer experience, resolve issues efficiently, and build long-term customer relationships.

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction & Issue Resolution**:

- Resolve complaints related to orders, payments, shipping, and returns in a timely manner.
- Assist customers with product information, order tracking, and troubleshooting issues.
- **Order & Refund Management**:

- Coordinate with the dispatch and logistics team for order status updates.
- Process return and refund requests according to company policies.
- Ensure accurate documentation of customer interactions and resolutions.
- **Customer Satisfaction & Relationship Building**:

- Provide a positive and personalized experience to customers.
- Proactively follow up on customer concerns to ensure satisfaction.
- Gather customer feedback and suggest improvements to enhance service quality.
- **Process Optimization & Reporting**:

- Maintain and update the customer support database.
- Track customer complaints and escalate unresolved issues to the relevant teams.
- Provide regular reports on customer support metrics and common queries.

**Requirements**:

- Prior experience in customer support, preferably in an eCommerce or DTC business.
- Excellent verbal and written communication skills.
- Ability to multitask and handle a high volume of inquiries professionally.
- Familiarity with CRM tools, live chat software, and eCommerce platforms (e.g., Shopify, Amazon).
- Problem-solving skills and a customer-focused approach.
- Strong attention to detail and ability to work in a fast-paced environment.

**What We Offer**:

- Competitive salary based on experience.
- Growth opportunities in a dynamic eCommerce business.
- A supportive and customer-centric work culture.
- Hands-on experience in managing customer relationships in the DTC space.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Professional Medical Representative

    6 days ago

    Karnal, India 1DOC HEALTHCARE PRIVATE LIMITED Full time

    A medical representative, plays a crucial role in the healthcare industry. Their primary responsibility is to meet with doctors, pharmacists, and hospitals. 1. Product Promotion: Medical representatives are responsible for promoting and educating healthcare professionals about their company's products. This involves presenting product information,...

  • Sales Representative

    14 hours ago

    Karnal, India KARNAL LIVESTOCK DEVELOPMENT SERVICES Full time

    Responsible for all sales & marketing activities in the field - Appointment of Dealers - Interaction with end consumers - Manage sales operations (day - to - day sales operations) - Formulating weekly / monthly sales plan & implementing sales strategy - Manage sales documentation, customer data & MIS - Event / expo participations for sales and brand...

  • Customer Executive

    2 days ago

    Karnal, India PepsiCo Full time

    Overview: **Job Title** Customer Sales Executive - Foods **Reports to** Area Sales Manager **Organization / Function** Commercial Unit **Level** L03 **Responsibilities**: **General Purpose** **(Job Overview)** **CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is...

  • Visa Counselor Field Marketing Representative

    2 days ago

    Karnal, India Equifolio Business Solutions OPC Pvt. Ltd. Full time

    **Job Description: Visa Counselor cum Field Marketing Representative** **Position**: Visa Counselor cum Field Marketing Representative **Location**: India **Employment Type**: Full-time **Key Responsibilities** 2. Assist clients in selecting the right program/course based on their profiles, goals, and eligibility. 3. Verify and review documents to ensure...

  • Sales Representative

    3 days ago

    Karnal, India washdown solar pvt ltd Full time

    Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products...

  • Sales Representative

    2 days ago

    Karnal, India Speedway builders Taraori Full time

    Looking for immediate joiners!! Urgent Hiring!! Description: - Maintain good interpersonal relationship with client - Good in terms of doing sales, helps in expanding the business - Develop strong relationship with clients - Excellent communication and negotiation skills - Ability to talk and engage the customers - No target based - Training will be...

  • Sales and Marketing Representative

    3 days ago

    Karnal, India G.R Sales Full time

    We require a Sales Executive/Manager who is capable to perform well in Sales. Our Requirments - High level of Skillset for Marketing/Negotiations/Selling and Customer handling - The person should be active and energetic - The person should be loyal and dedicated towards his work and company - Creative and Optimistic thinking - Should handle pressure and...

  • Sales/marketing Representative

    6 days ago

    Karnal, India Gupta Agro Industries Full time

    Join Our Dynamic Sales & Marketing Team: Ignite Your Career! Are you an enthusiastic go-getter with a passion for sales and marketing? Do you have the drive to create impactful campaigns, build relationships, and drive business growth? If you're ready to embark on an exciting journey in the world of sales and marketing, we have the perfect opportunity for...

  • Front Desk Receptionist

    5 days ago

    Karnal, India Hope Immigration & Consultancy Full time

    Job description **Roles and Responsibilities** - Greeting and assisting visitors in a professional and friendly way. - Answering incoming calls and redirecting them when needed. - Scheduling and confirming appointments, meetings and events. - Answeringr all the customer’s questions and address their complaints. - Monitoring and updating records and...

  • Exceptional Customer Experience Professional

    7 days ago

    Balasore, Karnal, Gurgaon / Gurugram, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

    Customer Service Representative (CSR) roles are designed to provide exceptional service to clients through a variety of communication channelsKey Responsibilities:Engage with customers via phone, email and chat to address their queries and resolve issues efficientlyAct as the initial point of contact for clients and play a pivotal role in fostering long-term...