L6 - Supervisor (Coding wws & Clinical Documentation wws & Mrt wws)

2 weeks ago

Vellore, India Wonderworth Solutions Full time

**Position Overview**:
The L6 Supervisor will be responsible for leading and managing the operations of the** (Coding_WWS),** **(Clinical Documentation_WWS)**, and **Medical Record Technician** **(MRT_WWS)**teams. This role involves overseeing end-to-end processes, ensuring quality and compliance, and driving team performance to meet organizational goals. The Supervisor will serve as a key link between the management and operations team, focusing on operational excellence, process optimization, and staff development.

**Key Responsibilities**:
**Operational Oversight**:

- Manage daily operations across medical coding, clinical documentation, and medical records processing teams.
- Ensure adherence to established SLAs, KPIs, and compliance standards.
- Allocate resources effectively to balance workload across functions.
- Coordinate with cross-functional departments to resolve operational issues promptly.

**Quality & Compliance**:

- Ensure coding accuracy and compliance with ICD-10, CPT, HCPCS, and other applicable coding guidelines.
- Monitor clinical documentation for completeness, accuracy, and regulatory compliance.
- Oversee proper management and confidentiality of medical records in compliance with HIPAA and other regulations.
- Conduct quality audits and implement corrective action plans where needed.

**Team Management**:

- Lead, mentor, and motivate team members to achieve operational and professional growth.
- Conduct performance evaluations, provide feedback, and facilitate skill-building training sessions.
- Foster a collaborative work environment that encourages knowledge sharing and innovation.

**Process Improvement**:

- Identify operational gaps and recommend improvements to enhance productivity and quality.
- Standardize processes across the three functional teams for efficiency.
- Implement automation or technology enhancements where feasible.

**Reporting & Analytics**:

- Prepare daily, weekly, and monthly operational and quality reports for management review.
- Track performance metrics and trends to develop action plans for improvement.

**Qualifications & Skills**:

- Bachelor’s degree in Healthcare Administration, Life Sciences or a related field (preferred).
- 4-6 years of relevant experience in medical coding, clinical documentation, or medical records management, with at least 2 years in a team handling role.
- Certification in medical coding (CPC, CCS, CCA, etc.) is highly desirable.
- Strong understanding of healthcare compliance regulations (HIPAA, CMS, etc.).
- Excellent leadership, communication, and problem-solving skills.
- Proficient in MS Office Suite and healthcare management software.

**Key Competencies**:

- Leadership & People Management
- Attention to Detail & Accuracy
- Quality Assurance & Compliance
- Analytical Thinking
- Process Optimization

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