Customer Service Representative

4 days ago

Ashoknagar Bengaluru Karnataka, India qlock two Full time

Full job description

Key Responsibilities:
Client Engagement: Greet and welcome customers to the boutique, creating a warm and inviting atmosphere. Listen to their needs, preferences, and desires to offer personalized assistance.

Stay updated on the latest trends and innovations.

Sales and Consultation: Guide clients through the selection process, providing expert advice and recommendations based on their preferences. Assist clients in making informed decisions, ensuring they find the perfect timepiece.

Customer Relationship Management: Maintain a database of client information and preferences to foster long-term relationships. Follow up with clients and provide after-sales support, including servicing and maintenance advice.

Visual Merchandising: Assist in maintaining an aesthetically pleasing boutique environment by ensuring products are displayed attractively and in an organized manner.

Inventory Management: Monitor stock levels, assist with inventory counts, and communicate product availability to clients.

Sales Targets: Achieve and exceed monthly sales targets while maintaining a high level of customer satisfaction.

Compliance: Adhere to company policies and procedures, including ethical sales practices and compliance with all industry regulations.

Qualifications:
Bachelor's degree in Business, Fashion, or a related field is preferred.

2 - 7 years of experience in luxury retail sales, preferably in high-end fashion products.

Proven track record of meeting or exceeding sales targets.

Excellent communication and interpersonal skills.

Strong customer service orientation.

Ability to work in a fast-paced, dynamic environment.

Attention to detail and a keen eye for aesthetics.

Proficiency in using Point of Sale (POS) systems.

Flexibility to work weekends and holidays as required.

**Benefits**:
Competitive salary and commission structure.

Opportunities for professional growth and development.

Health and wellness benefits.

A supportive and collaborative team environment.

Training and ongoing education in luxury products.

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 18/11/2024

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