Customer Support Executive

4 days ago

Tambaram Chennai Tamil Nadu, India Ideal Tech Labs Full time

**Job Title**: Customer Support Executive (Product Customer Service)
**Job Location**: Chennai, Tamil Nadu

**Job Type**: Full-time
**Educational Qualifications**: B. E or B. Tech (any discipline) / MCA or M.Sc. (CS)

**Key Competencies and Skills**:

- Manage support tickets from start to resolution and closure, coordinating with the end user/customer.
- Address customer queries regarding product functionality.
- Participate in software implementations and upgrades at customer facilities as necessary.
- Be part of a 24x7 support team and on-call duty

**Key Responsibilities**:

- A degree in Computer Science or related field
- Detail-oriented, self-motivated, and assertive communicator.
- Excellent written and verbal communication skills in English.
- Inherent customer service and technical support aptitude.
- Ability to work extended hours on demand.
- Teamwork skills, especially with SMEs within the team.
- Flexibility to work in shifts based on business requirements.
- Strong time management, and organizational abilities.

**Experience**:

- total work: 3 years (required)

Work Location: In person

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