Receptionist/administrator

2 weeks ago

Gurgaon, India SEPTEMBER10 Full time

Responsibilities:
Customer Service:Greet clients warmly and provide a friendly, welcoming atmosphere.
Answer calls, schedule appointments, and assist clients with inquiries.
Ensure that clients' needs and concerns are addressed promptly and professionally.

Appointment Management:Schedule and confirm client appointments using salon software or booking systems.
Manage the salon's appointment calendar to optimize service flow.
Handle appointment cancellations and rescheduling efficiently.

Administrative Duties:Maintain organized client records and update them as needed.
Process payments, issue receipts, and handle cash transactions accurately.
Manage inventory of retail products and restock as necessary.
Assist with data entry, filing, and other administrative tasks.

Client Relations:Build and maintain strong client relationships through excellent communication and attentive service.
Provide information about salon services, products, and promotions.
Gather feedback from clients to improve the salon's services.

Salon Operations:Collaborate with hairstylists, estheticians, and other salon staff to coordinate client appointments.
Ensure the reception area and waiting area are clean, organized, and well-maintained.
Monitor and replenish supplies as needed.

Problem Resolution:Handle client complaints and concerns professionally and seek solutions.
Escalate issues to salon management if necessary.

Upselling and Sales:Promote salon products and services to clients.
Encourage retail sales and upsell additional services when appropriate.

Qualifications:

- High school diploma or equivalent.
- Previous experience in a customer service or receptionist role is preferred.
- Strong interpersonal and communication skills.
- Proficiency in using salon software or booking systems.
- Excellent organizational and multitasking abilities.
- Attention to detail and accuracy in handling financial transactions.
- Knowledge of salon services and products is a plus.
- Professional appearance and demeanor.

A salon receptionist is the first point of contact for clients, making their role essential in creating a positive and enjoyable salon experience. This job description outlines the key responsibilities and qualifications needed to excel in this role.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9999632189

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