Customer Support Executive

3 days ago

Kalyan City HO Thane Maharashtra, India Vergo Full time

**About the Role**:
**Key Responsibilities**:

- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure customer satisfaction and effective problem-solving.
- Identify patterns in customer feedback and provide insights for process improvement.
- Assist in processing orders, returns, and refunds, ensuring adherence to company policies.
- Build and maintain positive relationships with customers to promote loyalty.

**Qualifications**:

- Experience: 1-2 years in customer support or a similar role.
- Communication Skills: Excellent verbal and written communication in English (regional language proficiency is a bonus).
- Tech-Savvy: Proficient in using CRM software, MS Office, and communication tools.
- Problem-Solving: Strong ability to address customer concerns effectively and empathetically.
- Adaptability: Ability to work in a dynamic, fast-paced environment.
- Education: A bachelor's degree or equivalent is preferred.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

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