IT Support Executive

6 days ago

Anna Nagar Madurai Tamil Nadu, India Elysium Group of companies Full time

**Job Title**:Junior IT Support Executive

**Location**: Madurai
**Company**: Elysian Intelligence Business Solutions

**Experience**: 1 year

About Us:
Elysian Intelligence Business Solutions is a dynamic IT services company based in Madurai, specializing in delivering innovative technology solutions to our clients. We are committed to fostering a collaborative work environment where our team members can grow and excel.

Job Summary:
Key Responsibilities:

- Provide prompt and effective first-level technical support to end-users, both remotely and onsite.
- Troubleshoot and resolve common hardware, software, and network-related issues.
- Assist in installing, configuring, and maintaining IT equipment such as desktops, laptops, printers, and peripherals.
- Monitor IT infrastructure to ensure uptime and performance.
- Escalate complex issues to senior IT team members or external vendors when necessary.
- Maintain and update IT documentation, including support logs and system configurations.
- Support software installations, patches, and updates as part of routine maintenance.
- Manage user accounts, permissions, and access controls within various systems.
- Participate in IT projects and initiatives to improve system efficiency and security.
- Follow company IT policies, security protocols, and best practices.

Required Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 1 year of experience in IT support or a similar role.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and office productivity software.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
- Strong problem-solving skills with a customer-focused approach.
- Good verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.

Preferred Skills:

- Experience with ticketing systems and remote support tools.
- Knowledge of Active Directory, Office 365, and antivirus solutions.
- Basic scripting or automation skills will be a plus.

What We Offer:

- Opportunity to work with a growing, innovative IT company.
- Supportive work environment focused on learning and development.
- Competitive salary and benefits.

Pay: ₹10,086.00 - ₹15,157.03 per month

Work Location: In person

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