IT Executive for Bpo

2 days ago

Kolkata West Bengal, India Citizens Alliance Full time

**Job Title: Hardware and Networking Engineer**
**Job Location : Kolkata (On Site)**
**Salary: As Per Industry Standards**

**Job Summary**:
**Key Responsibilities**:

- **Hardware Support**:

- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Diagnose and troubleshoot hardware failures and coordinate repairs or replacements.
- Perform system upgrades and manage hardware inventory.
- **Networking**:

- Set up and maintain LAN, wireless networks, P2P, switches, and Routers
- Configure and troubleshoot network devices including Patch Pannel, Switch, firewalls.
- Monitor network performance and ensure network security.
- Knowledge and experience on PRI line, Lease line and Broadband configuration
- **Server & Systems Administration**:

- Support Windows/Linux servers including user access, file sharing, and backup systems.
- Workgroup Network and Domain network, IP, DNS, DHCP, RDP configurations.
- Perform regular maintenance and patching of systems.
- **User Support**:

- Provide technical assistance to end-users for hardware, network, and system issues.
- Maintain helpdesk ticketing system and respond to incidents within SLAs.
- **Dialer Management**:

- Configure, monitor, and maintain outbound/inbound dialer systems (Predictive, Progressive, Preview modes).
- Build and manage campaigns, call strategies, and agent skill groups.
- Implement lead imports, filter strategies, and dialing rules based on business needs.
- **Performance Optimization**:

- Monitor real-time dialer performance and agent productivity.
- Adjust pacing, call routing, and dialing modes to improve efficiency.
- Analyze call metrics (connect rates, abandonment rates, agent utilization) and recommend improvements.

**Required Skills & Qualifications**:

- Diploma/Bachelor’s degree in Computer Science, IT, or related field.
- 2+ years of experience in hardware and networking roles.
- Good knowledge and experience on Computer hardware troubleshooting.
- Hands-on experience with routers, switches, firewalls, and Wi-Fi access points.
- Strong knowledge of Windows/Linux OS, system imaging, and backup tools.
- Familiarity with cabling standards and structured networking.
- Basic knowledge of Dialer, Call center, BPO
- Good communication and documentation skills.
- Good team player.

**Preferred Certifications (Optional but Beneficial)**:

- CompTIA A+
- CompTIA Network+
- CCNA (Cisco Certified Network Associate)
- Microsoft MCSA/MCSA

Work Location: In person

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