Customer Support Executive

7 days ago

Pune, India PWS Tech Service Pvt Ltd Full time

Manage all inbound and outbound calls in a proficient and timely manner
Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.

Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.

To ensure all administration and paperwork is processed efficiently in compliance with the company policy

Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Have a thorough knowledge of our products and services.

Keeping records of customer interactions, transactions, comments, feedback and complaints.

Work closely with your colleagues in delivering exceptional customer service to the customers.

Ensure customer satisfaction and provide professional customer support.

Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

Manage a portfolio of existing key accounts / customers

Building and maintaining strong, long-lasting customer relationships

Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line

Meet Individual / team qualitative and quantitative sales targets

Excellent team player and mentoring new and existing staff as and when required.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food allowance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

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