Retail Sales Dsa

Greetings from Kashvi Corporate Adviosry Private Limited

**Work Location** : Ghaziabad (Uttar Pradesh)

**Roles and Responsibilities**:

- 100% achievement of the assigned targets for Sales.
- Taking initiative with team for Marketing activities, leafleting, Canopy with team, Identifying new source of business prospect and areas.
- Coordinating with prospective customer and existing customers for sourcing new business, arranging meeting with existing customer at their places and arrange meeting with customer and office for other places - like customer meal, meeting, gathering.
- Serving customer queries and build up customer relationship and develop brand value in the market.
- Attending all the customer queries and providing resolution of their issues accordingly.
- Portfolio Management in Co-ordination with Collection department, collective executive, collection visits, ECS and ACH collection.
- Physical verification of customer's residence, business, and any other asset crucial from credit point of view and verification of photographs taken by RO, verification of legal papers in originals, checking the title document chain, checking property verification with legal documents, checking the reference of business.
- Flowing PM/CH, BM/PM and senior instruction, coordinating with FI, Collection, Valuation, Legal team for getting the desired visits reports done. Visiting the customers for first FI and meeting, taking the seniors to the customer place for visit and verification.
- Physical Verification of credit related documents like ITR'S, Bank Statements, receipts, ledger etc. and the property documents
- Doing OSV (Original Seen and verified) of these documents.
- Preparing basic CAM, appraise, recommendation of cases to appropriate authority, mail approvals from authorities for credit, legal, technical, OPS, Store etc.
- Taking reference check of customer from local market and existing customers
- Following a proper procedure ensuring the proper handling of Property Documents, physical movement of files and papers to central OPS
- Portfolio Management and visit to delinquent cases time to time, Maintaining of WIRR and average Fees, with collaboration of collection team.
- Collection and maintaining of data from open marketing activities for tele calling and self-sourcing. Following of the leads so generated from this data receiving from telemarketing team
- Checking of the documentation of the files, filling the agreements, formats, and other formalities for the disbursement of the case
- Clearing all queries coming from customer, credit, OPS, Legal, Valuation.
- Timely submission of daily MIS and sourcing data to reporting authority, preparation of sourcing MIS, disbursement MIS, following and completing the audit MIS and queries, OPS pendency and any other work as instructed by senior reporting bosses.
- Doing the clear and honest deal with intact integrity, should not be involve in any kind of direct /indirect interest in the transaction
- Guide, take training session on Sales process, strategies, and incentive scheme. Ensure end person should be clearly aware, understand the scheme and working hard to achieve the same.
- Clearing all the queries of the customer and make sure to clear him final ROI, Fess, Charges, and all other terms of the case absolute terms
- Maintaining good and decent behavior while dealing the customer, visiting his property, shop, godown and specially while taking photos of the property and house and surrounding with permission of the customer
- Conducting the customer reference checks with utmost sincerity and maturity - so the goodwill of the client should not be hampered or no defame should be there. Be sure not to disclose any financial or personal information of the existing / new clients with any (existing / prospective clients) or to anybody whomsoever outside company.
- Nurturing the talent within the team, promote and encourage team members to perform, achieve targets, earn incentive, achieve contests.
- Taking responsibility of confidentiality of information gathered from clients, not to share any information with competition.
- Taking the responsibility of company information - not to share them with anybody outside office in any form, Verbal, written, soft, mail any way -whatsoever.
- Showing and presenting all information collected for any case in healthy and clear terms, not to present any information related to customer, property, credit check, reference etc. about any customer while presenting the case of profile in visiting or appraising the case.
- Doing Marketing activities, leafleting, Canopy. Identifying new source of business prospect and areas.
- Awareness, maintaining and stopping the Early Delinquency, Nonstarter cases in portfolio, train the team to be goal oriented and action oriented, deciding for the treatment of such cases wisely.
- Maintaining least OTC / PDD pendency and timely clearance of the same.
- Ensure to maintain non RPDC portfolio, all