Workplace Technology

**Workplace Technology - WVD**

**Job Type**

**6 Months extendable Contract (Chances of Permanent role post 6 months is there)**

**Work Location: Sunway Geo Tower, Subang Jaya (Malaysia)**

**Role Summary**
This role is responsible for the technical oversight and daily operational management of workplace virtualization technologies under the Global End User Services (EUS) function. The position plays a key role in ensuring the delivery, adoption, and compliance of modern desktop virtualization solutions across global end markets. It also ensures that all activities adhere to IT governance, security standards, and global service policies.
- **Key Objectives & Impact**
- Manage escalations, incidents, and performance issues within the region, acting as the regional technical point of contact.
- Ensure that services meet business needs, comply with IT standards, and evolve with technological advancements.
- Support technology change initiatives, service improvements, and vendor engagements across global markets.

**Core Relationships**
**Internal**:

- Global End User Services team
- Business stakeholders in end markets
- Delivery Managers
- Enterprise, Solution, and Security Architects
- Audit and Compliance Teams

**External**:

- Outsourced Service Providers
- System Integrators
- External Auditors

**Key Responsibilities**
Oversee day-to-day management of:

- Citrix Virtual Desktop Infrastructure (VDI)
- Microsoft Windows 365 and Cloud PC environment
- Virtual desktop image releases
- Security, compliance, and vulnerability management
- General Modern Workplace technologies
- Act as Single Point of Contact (SPOC) for technical issues and escalations related to workplace virtualization technologies in the region.
- Manage service delivery in collaboration with third-party providers and ensure SLA compliance.
- Collaborate with internal teams and external vendors on technical change initiatives, solution deployments, and technology upgrades.
- Conduct service reviews and drive continuous improvement plans for performance, compliance, and user experience.
- Facilitate solution integration to support seamless service delivery and operational efficiency.
- Ensure workplace services align with global IT architecture and security standards.

**Essential Experience & Skills**
**Experience Required**:

- Strong experience in global enterprise environments leveraging both in-sourced and out-sourced IT service models.
- Proven track record in technology transformation, migration, change delivery, and IT operations.
- Technical / Functional Skills:
In-depth understanding and hands-on experience with:

- Citrix VDI platforms
- Microsoft Windows 365 and Cloud PC
- Virtual desktop image management
- Security, patching, and compliance for virtual desktop environments
- Modern Workplace technologies and integration
- Excellent vendor management, particularly with Microsoft and Citrix service partners.
- Familiarity with solution integration and service architecture.
- Leadership & Communication:
Demonstrated leadership in technical service delivery and cross-functional collaboration.
- Strong written and verbal communication skills for engaging with business and technical stakeholders.
- Proven ability to bring together diverse teams (analysts, architects, engineers) to resolve service issues.
- High personal accountability, self-initiative, and a continuous improvement mindset.

**Education, Qualifications & Certifications**
**Required**:
**Strong technical proficiency in**:

- Microsoft 365 services
- Microsoft Intune
- Windows 10/11
- Microsoft Teams and collaboration tools
- ITIL service management experience (incident, problem, change, SLA).
- Excellent analytical, troubleshooting, and time management skills.
- Strong awareness of cybersecurity best practices and compliance requirements.
- Preferred Certifications (Beneficial):
Microsoft Certified: Intune Administrator, Windows 365, Azure Virtual Desktop
- Azure Fundamentals / Administrator
- ITIL Foundation or higher
- Project management certification (e.g. PMP, PRINCE2)

**Beneficial (Nice-to-Have)**:

- Experience managing or supporting enterprise-level deployment or upgrade projects.
- Exposure to hybrid or cloud-based workplace architecture design.
- Experience with automation or orchestration tools in virtual desktop

**Job Type**: Contractual / Temporary
Contract length: 6 months

Work Location: In person