Digital Workplace Collaboration Engineer

About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary
We're seeking a skilled and forward-thinking Digital Workplace Collaboration Engineer to join our Workplace Services team. In this pivotal role, you'll engineer, administer, and optimize enterprise collaboration platforms that drive seamless communication, knowledge sharing, and productivity across ETS's hybrid work environment.

You'll lead the implementation and management of corporate collaboration tools, support modern conference room technologies, and contribute to digital transformation efforts that enhance operational efficiency. This role is ideal for someone who combines technical expertise with a passion for user experience, governance, and continuous improvement.

Key Responsibilities
Engineer, manage, and maintain Microsoft 365 collaboration platforms including Teams, SharePoint Online, Exchange Online, OneDrive, and Power Platform.

• Provide technical support, troubleshoot issues, and ensure seamless integration across business units.
• Conduct training sessions and workshops to promote user adoption and best practices.
• Implement governance, retention policies, and leverage Graph API for automation and compliance.
• Support modern conference room setups, host Teams webinars and town hall meetings, and manage digital signage.
• Collaborate with architecture teams to align collaboration technologies with the organizational roadmap.
• Plan and implement new or upgraded services, suggest process improvements, and ensure compliance with ETS standards.
• Monitor service delivery and vendor performance to meet SLAs and KPIs.
• Participate in incident response, capacity planning, and continuous improvement initiatives.

What You'll Bring

• Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
• 5+ years of experience in digital workplace collaboration engineering in mid to large-sized organizations.
• Deep expertise in Microsoft 365 tools, Entra Identity, Exchange Identity, PowerShell scripting, and automation.
• Experience managing multiple tenants and configuring cross-tenant synchronization.
• Strong analytical, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively across business lines.
• Customer-focused mindset with a commitment to delivering high-quality employee experiences.
• Familiarity with agile methodologies and continuous engineering practices.

Ready to engineer the future of collaboration at ETS? Apply now and help us build a smarter, more connected workplace.
ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.