Office Assistant

**Hotel Reservations & Sales executive.**

**Responsibilities include**:

- Provide personal, responsive, and professional service to all guests in selling all aspects of guests' reservations in the Winter Park area, year-round, including lodging, ground transportation, rental equipment, lessons, lift tickets, activities, trip insurance, and other products as they become available.
- Provide information, answer questions, manage changes to itineraries, handle complaints, and assist each guest regarding activities, tickets, lift and trail access, and general information about the Winter Park/Fraser area to close sales and upselling to the visiting vacationer.
- Participates in outbound sales campaigns. This includes focused outbound programs for products and services as well as follow-up on quotes and upsell opportunities.

**ESSENTIAL DUTIES**
- Answer telephone in a timely fashion, answer questions, make reservations, and manage changes and cancellations to existing reservations in a friendly, professional manner.
- Determine client needs using active listening skills and needs determination questions - provide information and available options for the client to make an informed decision regarding vacation planning.
- Research and source information for lodging, activities, and transportation based on client request and preferred location.
- Effectively use upselling and cross-selling techniques to enhance guest experience.
- Accurately inform guests of reservation details such as lodging descriptions, rates, locations, deposits, cancellation policies, and travel insurance.
- Accurately and thoroughly input and record reservation data.
- Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
- Participate in ongoing training on systems used in the Call Center and products/promotions.
- Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities.
- Maintain current knowledge of weather and snow conditions, Resort general information, Resort products & promotions, lodging packages, and Resort & local events.
- Participate in specific outbound sales campaigns as assigned
- Engage in the first phase of problem resolution regarding client issues and concerns.
- Participate in property tours and product familiarizations to fully understand and experience the variety of offerings available to our guests.
- Align with the Winter Park Resort Mission Statement, Core Values, and Objectives.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

**EDUCATION & EXPERIENCE REQUIREMENTS**:
Education: any Graduate.

**Experience**:

- Minimum one year experience with mountain resorts, travel industry systems, and procedures.
- Experience working in a fast-paced environment desired
- Experience in Guest Services to include basic sales techniques needs determination, closing sales, upsell options, and problem resolution.

Qualifications and Skills:

- Working knowledge of Microsoft Office and basic computer functionality required
- Minimum Graduate in any field.

Office Time: 9:30 am to 6:30 pm

**Salary**: 10,000 to 12,000/
- Contact HR:9527278283.
Address: Office No. 12, Bhosale Shinde Arcade, Deccan Gymkhana, Pune, Maharashtra 411004,India.

Pay: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person