CRM Executive

2 days ago

Pitampura Delhi Delhi, India Ruhe Full time

**Job Description: CRM Executive - B2B Sales (Lead Conversion & Customer Engagement)**

**Position**: CRM Executive
**Department**: Sales
**Location**: Netaji Subhash Palace, Pitampura
**Experience**: 1- 3 Years

**Job Type**: Full-Time

**Company Description**

**Role Overview**:
As a CRM Executive, you will be responsible for managing the customer relationship lifecycle, from handling incoming leads to converting them into long-term business relationships. You will be the key point of contact for B2B customers, responding to their inquiries, nurturing leads, and ensuring the timely delivery of quotations.

**Key Responsibilities**:

- **Lead Conversion**:

- Actively engage with potential leads generated by the sales team or marketing efforts.
- Qualify leads based on customer requirements, ensuring high-quality conversion.
- Follow up with leads promptly and convert them into active customers.
- **Customer Enquiries Management**:

- Understand customer needs and provide accurate information about our products and services.
- Address any concerns or questions customers may have, ensuring a positive experience.
- **Quotation Management**:

- Prepare and send quotations to customers based on their requirements.
- Collaborate with the sales and pricing teams to ensure that quotations are accurate and competitive.
- Track the status of quotations and follow up with customers to close sales.
- **CRM System Maintenance**:

- Keep the CRM system up to date with accurate customer data, lead status, and sales progress.
- Log customer interactions, ensuring follow-ups are timely and consistent.
- **Customer Relationship Building**:

- Build and maintain strong relationships with existing clients, ensuring customer satisfaction and repeat business.
- Regularly communicate with clients to update them on new products, services, or offers.
- **Collaboration with Sales Team**:

- Work closely with the sales and marketing teams to ensure a seamless customer journey from lead generation to conversion.
- Provide feedback and insights to help improve the lead generation process.

**Qualifications & Skills**:

- **Experience**: At least 1 year of experience in CRM, sales support, or customer service (preferably in a B2B environment).
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to engage clients professionally.
- **CRM Software Knowledge**: Familiarity with CRM tools is a plus.
- **Customer Focus**: Strong customer service mindset, with the ability to manage and resolve client concerns efficiently.
- **Organizational Skills**: Ability to manage multiple customer inquiries and leads simultaneously while maintaining attention to detail.
- **Problem Solving**: Ability to think critically and offer solutions to clients’ needs or challenges.
- **Team Player**: Ability to collaborate and coordinate with cross-functional teams (sales, marketing, etc.).
- **Time Management**: Strong time-management skills and ability to prioritize tasks effectively.

**Pay**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**: Provident Fund

**Schedule**: Fixed shift

Morning shift

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Opportunity to work with a dynamic and supportive team.
- Career growth and development in a fast-paced, growing organization.
- Exposure to a wide range of clients and industries.

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Work Location: In person

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