
Collection Executive O2c
3 days ago
Only Immediate Joiners / Early Joiners**
Note Shift: 6:00PM to 3:00AM, (IST) US Shft / Work from Home**
**Key Responsibilities**:
- The duties of a Collections Associate includes collection calls
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
**Essential Functions**
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
Meet defined department goals and activity metrics
**Requirements**:
**Required Skills**:
- 3-6 years High Volume B2B Collections experience.
- Knowledge of Billing and Collections procedures
- Experience with Oracle JDE a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Only Immediate / Early Joiners
**Job Types**: Full-time, Permanent
Pay: ₹438,669.40 - ₹696,107.86 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 4 years (required)
- Collections: 3 years (required)
- BPO - Services & Consulting: 3 years (required)
Work Location: In person
Application Deadline: 30/11/2024
Expected Start Date: 05/12/2024
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