Fao - O2c Domain Training Expert

23 hours ago

Bengaluru, India ABB Full time

**FAO - O2C Domain Training Expert**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Finance and Accounting Operations - O2C Domain Training Expert and will be part of Finance Services Business Area for Finance and Accounting Operations Division based in Bangalore, India. In this role you will be reporting to Continuous Improvement Manager and will be responsible for participating in testing (UAT) activities as needed and initiate or promote sustainable process improvements.

**Your responsibilities**:

- Facilitating learning through a variety of delivery methods to onboard new hires and upskill end-users. This could include classroom Instruction, webinars, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer to peer coaching, and train-the-trainer sessions
- Training users on O2C processes and appropriate system use. Creating and maintaining user manuals, documentation, virtual gallery, bite sized learning materials and SOPs as needed
- Seeking input from and provide feedback to learners to aid with knowledge transfer and behavior change
- Engaging with business leaders, users and partners to understand processes, needs, challenges and deliver solutions, and/or issue resolution during activities such as adapt to standard and process reviews
- Communicating process and related system changes to users, including translating system functionality into simple business relevant language
- Planning the domain learning portfolio along with quality manager

**Your background**:

- Bachelor’s degree in Accounting, Finance or Commerce
- Minimum 5 to 8 years of experience on implementation of continuous improvement initiatives and process optimization
- Good working knowledge of SAP and Order to Cash (O2C)
- Strong expertise and experience with Six Sigma and Lean tools
- Excellent communication and negotiating skills, with the ability to influence at all levels and address key issues with maximum integrity and professionalism

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