Clinic/ Patient Support Executive- Us

1 day ago

Deccan Pune Maharashtra, India Core Clinical Services Full time

Clinic / Patient Support Executive
- US

**Company: CORE CLINICAL SERVICES**

Work from office (One time Drop facility)

**Shift**: Night Shift, Monday to Friday (5:30 PM - 2:00 AM IST)

Job Summary:
We are seeking a highly organized and compassionate **Clinic/ Patient Support Specialist** to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.

Key Responsibilities:

- **Remote Communication & Patient Management**:

- Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar.
- Update and maintain accurate patient records in our Electronic Health Record (EHR) system.
- **Administrative & Coordination Duties**:

- Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely.
- Assist with billing inquiries and process payments, ensuring all information is accurate and confidential.
- Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.
- **Operational Efficiency**:

- Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations.
- Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA).
- Provide clear and concise instructions to patients regarding their appointments and care plans.

**Qualifications**:

- Any graduate
- English Medium Only
- A minimum of 1 year of experience in a US tele calling / support functions.
- Excellent English Communication Skills
- Written and Verbal
- Proven experience with of working with US consumers. If you have experience of working in Healthcare, Patient Support, it would be good to have.
- Exceptional phone etiquette and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively without direct supervision.
- If WFO- A dedicated home office setup (Laptop/ Headphone) with a reliable internet connection.

Desired Traits
- A compassionate and professional demeanour.
- A natural ability to multitask and prioritize effectively in a fast-paced environment.
- A problem-solving mindset and a proactive approach to work.
- An understanding of medical terminology is a plus.

Application Question
- How many years of experience in US tele calling do you have?

To Apply

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- How many years of US Tele calling Experience you have ?

Work Location: In person

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