Patient Care Assistant

7 days ago


Kondhwa Pune Maharashtra, India Dr Kamthe's Piles Clinic Pvt Ltd Full time

**Job Title**: Patient Coordinator

**Location**: Dr. Kamthe Piles Clinic, Kondhwa, Pune
**Salary**: ₹20,000 per month + Attractive Incentives
**Employment Type**: Full-time

**About Us**:
Dr. Kamthe Piles Clinic is a leading healthcare provider specializing in the treatment of **Piles, Fissure, and Fistula** using advanced **Laser Techniques** as well as traditional **Ayurvedic methods** like **Ksharkarma and Ksharsutra**. With over 25,000 successful cases and 17+ years of clinical experience, we are committed to patient-centric care and excellence.

**Job Role**:
We are looking for a proactive and empathetic **Patient Coordinator** to manage incoming leads, follow up with potential patients, and guide them through the treatment process. The role is central to ensuring a seamless experience from first contact to clinic visit.

**Key Responsibilities**:

- **Patient Calling & Follow-ups**:

- Call patients from the database generated through **social media and marketing campaigns**.
- Follow up with warm leads to encourage clinic visits and consultations.
- **Patient Education & Conversion**:

- Explain various treatment options clearly, including:

- **Laser procedures**:

- **Ayurvedic Ksharkarma**:

- **Ksharsutra therapy**:

- Address patient doubts and build confidence in clinic services.
- **Appointment Coordination**:

- Book and confirm appointments, maintain a daily follow-up sheet.
- Coordinate with the clinical team to ensure smooth patient flow.
- **Record Management**:

- Maintain accurate records of calls, patient interests, and conversion statuses.
- **Support Marketing Activities**:

- Give feedback to the marketing team based on patient inquiries and concerns.
- Share insights on lead quality and suggestions for improvement.
- **Education**: Graduate (preferred in any stream)
- **Experience**: 1-3 years in customer support, telecalling, or healthcare coordination (preferred)
- **Skills**:

- Excellent verbal communication in **Marathi, Hindi, and basic English**:

- Polite, patient, and persuasive communication style
- Basic computer proficiency (Excel, WhatsApp Web, CRM tools)

**What We Offer**:

- Fixed salary of **₹20,000 per month**:

- **Performance-based incentives**:

- In-depth training on treatments and patient interaction
- Positive and growth-oriented clinic environment

**Timings**:
10:00 AM to 7:00 PM

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 01/07/2025


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