Troubleshooting Expert
4 days ago
**Problem Identification and Analysis**: Investigate and identify the root causes of technical issues, utilizing diagnostic tools and methodologies to analyze complex problems.
**Technical Support**: Provide expert-level technical support to end-users, IT teams, and other departments, offering timely and effective solutions to minimize downtime.
**Collaboration**: Collaborate with cross-functional teams to troubleshoot and resolve interdepartmental technical challenges, fostering a culture of effective communication and problem-solving.
**Documentation**: Create and maintain detailed documentation of troubleshooting processes, methodologies, and solutions for future reference and continuous improvement.
**Continuous Learning**: Stay abreast of industry trends, emerging technologies, and best practices to enhance troubleshooting skills and contribute to the organization's technical advancement.
**Qualifications**:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Troubleshooter or in a similar technical role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and collaboratively in a fast-paced environment.
**Preferred Skills**:
Certifications in relevant technologies (e.g., CompTIA A+, Cisco Certified Network Associate, Microsoft Certified: Azure Solutions Architect).
Experience with cloud computing platforms (e.g., AWS, Azure).
Familiarity with ITIL framework and best practices.
**Salary**: ₹8,415.41 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Ghaziabad, Ghaziabad, Uttar Pradesh (required)
Ability to Relocate:
- Ghaziabad, Ghaziabad, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9971989604
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