Troubleshooting Expert

2 days ago


Ghaziabad Uttar Pradesh, India SBS DIGITAL INFOTECH Full time

**Problem Identification and Analysis**: Investigate and identify the root causes of technical issues, utilizing diagnostic tools and methodologies to analyze complex problems.

**Technical Support**: Provide expert-level technical support to end-users, IT teams, and other departments, offering timely and effective solutions to minimize downtime.

**Collaboration**: Collaborate with cross-functional teams to troubleshoot and resolve interdepartmental technical challenges, fostering a culture of effective communication and problem-solving.

**Documentation**: Create and maintain detailed documentation of troubleshooting processes, methodologies, and solutions for future reference and continuous improvement.

**Continuous Learning**: Stay abreast of industry trends, emerging technologies, and best practices to enhance troubleshooting skills and contribute to the organization's technical advancement.

**Qualifications**:
Bachelor's degree in Information Technology, Computer Science, or a related field.

Proven experience as a Troubleshooter or in a similar technical role.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Ability to work independently and collaboratively in a fast-paced environment.

**Preferred Skills**:
Certifications in relevant technologies (e.g., CompTIA A+, Cisco Certified Network Associate, Microsoft Certified: Azure Solutions Architect).

Experience with cloud computing platforms (e.g., AWS, Azure).

Familiarity with ITIL framework and best practices.

**Salary**: ₹8,415.41 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ghaziabad, Ghaziabad, Uttar Pradesh (required)

Ability to Relocate:

- Ghaziabad, Ghaziabad, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9971989604


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