Rfp Coordinator

**About the role**:
Responsible for strategic proposal management of tender processes for revenue opportunities of all sizes, including software solutions, service solutions, and process design/implementation consulting. Manages the bid submission process from the time the request for proposal is issued until submission; places particular emphasis on project management of the RFP creation process. May also be responsible for validating/endorsing the technical solution.

**What**you’ll** be doing**:

- Partner with Account Executives, Solutions Consultants, Renewals Specialists, Customer Success Managers, Services Sales Representatives, and others to develop winning strategic proposals
- Review RFPs for basic proposal requirements and delegate responsibilities for creating strategic proposals to the appropriate resources
- Coordinate all aspects of RFP development: creating RFP response templates, scheduling and leading kick-off meetings, establishing and enforcing project responsibilities and timelines, repurposing content from past RFP responses, developing new content, proofreading and editing outgoing proposals, managing the delivery process
- Work across internal departments, including Sales, Marketing, Corporate Communications, Professional Services, Customer Support, Legal, and SDO to develop and maintain an up-to-date knowledge library
- Facilitate communication efforts and form strong working relationship with sales, customer success, renewals, and services team members to ensure RFP responses are compliant, on-time, and on par with Blackbaud standards, resulting in winning proposals
- Ensure compliance with parameters set forth in RFPs
- Conduct RFP training for new members of the sales and retention teams. as well as ongoing process improvement and best practice training
- Function as administrator for strategic response management system (Responsive.io): managing permissions for users, architecting document types, setting up projects for RFP pursuits, establishing best practices, ensuring proper use of metadata, and training new users
- Build and maintain the knowledge library in the strategic proposal management system with content pulled from RFP responses and ongoing proactive efforts with key internal functions outside the RFP process as stated above
- Manage RFP process and outcome tracking and reporting

**What**we'll** want you to have**:

- 5+ years of experience in IT Marketing or Sales Operations/Communications
- Strong professional writing, editing, and proofreading skills
- Advanced software skills in Microsoft Word, PowerPoint, Excel, and Adobe Acrobat, Salesforce and Responsive.io experience preferred
- Experience with sales proposals and presentations
- Ability to work independently and produce work that meets the standards of both Blackbaud and our customers
- Project Management experience, attention to detail, organizational skills
- Excellent written, oral and graphical communication skills
- Demonstrated ability to synthesize complex messages into easy to understand communication pieces
- Prior knowledge of or experience working with Blackbaud products strongly preferred
- Ability to work on multiple activities concurrently and deliver work on time
- Experience building, designing, and managing web content is a plus, particularly in a SharePoint environment

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.