Call Centre Agent

3 days ago

Mohali Punjab, India Penta IT Solutions Full time

Join Our Dedicated Healthcare Call Center Inbound Process Team: Night Shift

Opportunities Available

About the Role:
As a member of our healthcare call center team, you will play a crucial role in ensuring patients receive timely and efficient medical assistance. You will be the first point of contact for patients seeking appointments with doctors or requiring emergency ambulance services. Your compassionate and proactive approach will make a difference in the lives of those in need.

Key Responsibilities:
1. Appointment Scheduling: Respond to incoming calls from customers requesting medical consultations or treatment. Gather necessary information, including zip code, to schedule appointments with available or nearby doctors.

2. Emergency Response: Quickly and efficiently dispatch ambulances for customers in emergency situations. Remain on the call until the ambulance reaches the location, coordinating with available doctors to provide immediate care.

3. Customer Support: Provide clear and empathetic communication, ensuring customers feel supported and informed throughout their experience.

Scope of Work:

- Facilitate safe, efficient, and effective delivery of medical services.
- Assist physicians with patient care coordination and delivery.
- Maintain effective communication with healthcare professionals, patients, and colleagues.
- Handle administrative tasks such as scheduling, billing, and record-keeping.
- Evaluate medical records to assess patient health status and provide necessary advice.
- Conduct physical exams, diagnose illnesses, and offer follow-up care.
- Educate patients on preventive health measures and promote healthy habits.
- Serve as a primary healthcare contact for patients.
- Participate in business development and strategic planning initiatives.
- Support clinical and administrative functions, including patient referrals and follow-ups.
- Attend medical conferences, training sessions, and staff meetings.
- Manage patient charts, reports, and records with precision.
- Handle medical emergencies efficiently and professionally.
- Oversee end-to-end medical operations.

**Requirements**:
1. Proficiency in English, both spoken and written.

2. Typing speed of up to 60 WPM.

3. Bachelor’s degree, preferably in Pharmacy or Nursing (other qualifications will also be considered).

4. 1-2 years of call center experience preferred.

What We Offer:

- Salary**: ₹22,000 - ₹42,000 per month
- Shift: Night shift (US hours)
- Weekends off
- Fixed shifts, No rotation
- Perks: Cab facility (pick-up and drop-off), one-time meal, yearly bonus, performance-based bonus

Location: On-site Phase-8b Mohali

Benefits: Food provided during shifts

Ready to Make a Difference?

Speak directly with the employer at +91 8146802623 to learn more and apply. Join us in making a positive impact on patient lives every day

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8146802623

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