Customer Support Representative

1 week ago

Sangli, India Rapid Job Sountions Full time

**Job Title**: Customer Support Executive (US Shift)

**Location**: Sangli, Maharashtra

**Salary Range**: ₹17,000 - ₹20,000 per month

**Job Type**: Full-time

**Shift Timings**: 6 pm to 3 am IST

**Key Responsibilities**:
**Problem Resolution**: Identify, investigate, and resolve customer issues while maintaining a positive relationship with the customer.

**Product Knowledge**:Maintain a strong understanding of the company's products and services to provide accurate information and support to customers.

**Documentation**: Record and maintain detailed records of customer interactions, inquiries, complaints, and feedback in the company's CRM system.

**Follow-Up**: Follow up with customers to ensure their questions and issues are fully addressed and resolved.

**Feedback Management**: Escalate complex issues and feedback from customers to relevant internal teams for further assistance.

**Team Collaboration**: Work closely with other team members to ensure a seamless customer experience and support the overall success of the department.

**Shift Flexibility**: Adapt to shift changes, including holidays and weekends, as required by the business needs.

**Compliance**: Adhere to company policies, procedures, and industry regulations, ensuring data privacy and confidentiality.

**Requirements**:
**Education**: A bachelor's degree or equivalent experience in customer service or a related field.
**Experience**:Previous experience in customer support or a related role preferred.

**Communication Skills**:Excellent verbal and written communication skills in English.

**Problem-Solving Skills**: Strong analytical and problem-solving abilities.

**Time Management**: Ability to manage time effectively and prioritize tasks.

**Teamwork**: Collaborative attitude and ability to work effectively with a diverse team.

**Adaptability**: Flexibility to adapt to changing work environments and shift schedules.

Pay: ₹17,000.00 - ₹20,082.18 per month

Schedule:

- US shift

Supplemental pay types:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

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