Travel Operations Agent

2 weeks ago

Hyderabad Telangana, India Travellab Africa Group Full time

Our Group Operations Division is looking for additional _**_Travel _**_Operations Agents _**_for the _**_Customer Support Team_**_, which is known as One Team_
- (These roles are planned to be based in _**_Hyderabad _**_- India_**_)_

**About the Role**

**Key Responsibilities**:

- **Customer Experience**:

- Resolve customer queries through various channels within SLA.
- Collaborate with suppliers to offer the best solutions.
- Adhere to service quality and quantity standards.
- **Quality Assurance**:

- Meet team QA scorecard targets.
- Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
- Maintain and improve supplier relationships.
- **Productivity**:

- Action bookings in operations queues within SLA.
- Process payments and reissue tickets accurately.
- **Error Management**:

- Minimise errors by adhering to airline rules for domestic and international bookings.
- **Ad Hoc Support**:

- Assist with operational tasks as needed.

**Job Requirements**:
**Qualification & Experience**:

- At minimum High School completion, A-level or equivalent qualification.
- Relevant tertiary qualifications beneficial
- At least 2 years Customer Service Experience across multiple channels.
- At least 2 years of Travel Industry experience.
- Strong knowledge of fares, calculations, and Travelstart systems/policies.
- Proficiency in Amadeus or other GDS systems

**Personal Competencies**:

- Attention to detail, accuracy, and diligence.
- Effective time management and multitasking abilities.
- Self-motivation with a proactive and adaptable approach.
- Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

**About the team**

The **One Team** serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

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