International Customer Service Advisor

11 hours ago

Noida Uttar Pradesh, India Marctory Full time

**Key Responsibilities**:

- Resolve product or service issues by clarifying customer complaints and determining the root cause.
- Maintain detailed records of customer interactions using CRM tools.
- Ensure customer satisfaction by providing timely and effective solutions.
- Meet performance benchmarks in terms of quality, accuracy, and response time.
- Collaborate with internal departments to resolve complex issues.
- Stay updated on product knowledge, policies, and industry best practices.

**Requirements**:

- Bachelor's degree or equivalent.
- 1+ years of experience in international customer service preferred.
- Excellent written and spoken English communication skills.
- Strong interpersonal and problem-solving skills.
- Willingness to work in night shifts or across multiple time zones.
- Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Salesforce, etc.).
- Ability to handle pressure and multi-task in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹8,694.90 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7051326100

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