Executive - Lab

1 week ago

Hyderabad Telangana, India Bureau Veritas Full time

Purpose of Position
- The job incumbent is responsible for Registration of samples received in lab (follow up with client) of Lab business for Construction services laboratory.
- The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities
- Receiving the samples and checking as per customer letter.
- Follow up with clients to get data required for Raising Job Orders as per customer request and allotting samples to concerned divisions.
- Timely submission of report after approval to Client via: Mail, Fax or Courier.
- Responsible for sending Proforma Invoices & test reports to clients
- Follow-up with other branches for reports sent for testing
- Prepare MIS reports (RFQs, Quotes, Pending reports etc) and ensure these reports are received by relevant personnel.
- Keep track of all job orders along with report status.
- Coordinate with the Manager lab, other engineers to ensure all the requests are attended.
- Maintenance of printer and Keep track of all Letterheads used for printing reports.
- To assist Operational team in NABL and other documentation

Ø Criteria for Performance Evaluation (KPIs)
- Maintain timely registering of job orders
- Ensuring zero customer complaints
- Follow HSE norms and good housekeeping in working area
- Maintain all records as per quality systems guidelines
- Maintain good personal relationships and shall maintain office decorum
- One improvement / suggestion per month (Service, Deliverables, Cost reduction etc.)
- Adherence to environmental and safety policies of our organization
- Compliance of internal and external guidelines, policies, procedures.
- Internal and external customer service satisfaction (number of complaints: Nil)

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