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Customer Service Executive

3 weeks ago

Chembur Mumbai Maharashtra, India Austral International Co. Full time

**Responsibilities**:

- Responding to enquiries of all the customers in the most efficient manner
- Regular updates and follow up with Clients / Liners /Shipping lines other service providers.
- Container booking and placements with various Shipping lines/carriers etc
- Filing VGM, Form 13
- Should be aware with the various stages/procedures involved in Custom clearing freight forwarding.
- Dealing with various transporters for arranging delivery at various CFS after approval of Operations department.
- Regular follow up with internal departments to get updates on client issues.
- Maintaining data of all Clients / Potential Clients
- Up-To Date reporting to clients with the cargo status pertaining to various shipments.
- To ensure better business volume in coordination with existing as well as potential prospective clients to ensure shipper gets the BL on time after Payment received.
- To coordinate & negotiate with the overseas agents / co-loader for the competitive freight and containers booking to resolve any dispute related with charges in coordination with overseas agents (sea/air).
- Co-ordination with customs clerks, Docks clerks for import clearance. Checklist check & sending to client for approval.
- Coordination with overseas agents.

Updating our ERP system and creation of Job Card

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹400,000.00 per year

Work Location: In person