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Reservation Gsa

2 weeks ago

Delhi Delhi, India The Fern Residency, Ellisbridge, Ahmedabad Full time

**Reservations**: Make and maintain reservations, and ensure they are handled effectively
- **
Customer service**: Answer customer questions, provide information, and assist with inquiries
- **
Booking processing**: Input reservation details into the reservation system, including guest information, room preferences, and payment details
- **
Guest assistance**: Help guests with requests, changes, or inquiries to existing reservations
- **
Yield management**: Participate in yield management strategies and monitor online travel agency bookings
- **
Group billing**: Assist with setting up and confirming group billing profiles
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Sales coordination**: Assist the sales department by coordinating sales site rooms
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Office supply orders**: Complete weekly and monthly office supply orders

**Qualifications**:
High school graduate or equivalent. Must speak, read, write, and understand the English Hindi language.

**Additional Information**:

- Excellent communication skills
- Customer service skills
- Proficiency with computerized reservation platforms and office software programs
- Attention to detail
- Ability to work under pressure and meet deadlines
- Ability to work independently and as part of a team