
Process Associate
2 weeks ago
**Job description for freshers**:
**Job Title**: Medical Calling - International Voice Process (UK/US Clients)
**Experience Required**: Fresher / 0-1 years of experience in customer service or voice process
**Shift**: Fixed Night Shift (8:00 PM - 5:00 AM)
**Working Days**: Monday to Friday (Saturday working may be required depending on client needs)
**Job Overview**:
We are looking for motivated and enthusiastic freshers to join our International Voice Process team specializing in medical calling. As a part of this role, you will handle calls from clients in the UK and US, assist with medical inquiries, and provide excellent customer service. We offer complete training to help you succeed in this role.
**Key Responsibilities**:
- Handling inbound and outbound calls for medical inquiries from UK and US clients.
- Providing accurate information and resolving customer issues related to medical queries.
- Ensuring high-quality customer service with empathy and professionalism.
- Documenting calls and maintaining accurate client records.
- Adhering to company policies and procedures while interacting with clients.
- Achieving performance and quality targets set by the client.
**Requirements**:
- Good communication skills in English (both verbal and written).
- Ability to work in a night shift (8:00 PM - 5:00 AM) and on Saturdays, if required.
- Strong desire to learn and develop skills in customer service.
- Ability to handle medical-related queries with attention to detail.
- Basic computer skills and knowledge of MS Office.
**Benefits**:
- Competitive salary based on performance.
- Comprehensive training and on-boarding to ensure your success.
- Additional benefits as per company policy.
**Speak with Employer: 8148614356**
**Job Types**: Full-time, Permanent
Pay: Up to ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Paid time off
Schedule:
- Night shift
- UK shift
- US shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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