Customer Relationship Executive

1 week ago

Basavanagudi Bengaluru Karnataka, India ONIQ SERVICES PRIVATE LIMITED Full time

Location : Bangalore

Salary : INR 2.4 LPA to INR 2.7 LPA Per year

Exp : 2 to 3 years

**Skills Required: Customer Relations,Client Interaction**

**Responsibilities -**
- **Manage large amounts of incoming & outgoing phone calls**:

- **Identify and assess customers’ needs to achieve satisfaction**:

- **Build sustainable relationships and trust with customer accounts through open and interactive communication**:

- **Provide accurate, valid and complete information**:

- **Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**:

- **Keep records of customer interactions.**:

- **Follow communication procedures, guidelines and policies**

**Requirements and skills-**
- **Proven customer support experience or experience as a Client Service Representative**:

- **Strong phone contact handling skills and active listening**:

- **Customer orientation and ability to adapt/respond to different types of characters**:

- **Excellent communication and presentation skills**:

- **Ability to multi-task, prioritize, and manage time effectively**:

- **Diploma/Any Degree**:

- **English and Hindi fluency mandatory**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹240,000.00 - ₹270,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Basavanagudi, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Health insurance

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