CRM Executive

**Job Title: CRM Executive**

**Location**: Cuttack, Odisha
**Company**: U3S Engitech Pvt Ltd
**Experience**: 0-2 Years
**Qualification**: BBA, BCA, or any graduate discipline
**Salary**: Negotiable
**Number of Requirements**: 2

**Role Summary**:
The **CRM Executive** will be responsible for maintaining positive customer relationships, managing client data through ERP systems, and supporting the sales and service teams to deliver a high-quality customer experience.

**Key Responsibilities**:

- Act as a point of contact for customer inquiries and coordinate internal responses.
- Manage and update customer information using **SAP.**:

- Ensure timely follow-up with clients to resolve issues and maintain satisfaction.
- Support sales and service teams in tracking customer requests, quotations, and order status.
- Prepare customer reports and maintain communication logs.
- Assist in the execution of CRM strategies to improve customer engagement and retention.
- Ensure adherence to company standards in customer service and communication.

**Required Qualifications & Skills**:

- Bachelor's degree in **Business Administration (BBA)**, **Computer Applications (BCA)**, or any related field.
- 0-2 years of experience in a CRM, client support, or ERP-related role.
- Proficiency in **SAP** or any recognized **ERP software platform**.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritizes, and manages time effectively.
- Proficient in Microsoft Office tools (Word, Excel, and PowerPoint).
- Customer-focused with a proactive approach to problem-solving.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person