CRM Architect

Vacancy No - VN949 Employment Type - Regular Full-Time Location - Chennai Job Details Primary responsibilities (not limited to) - Lead the design and development of custom Salesforce solutions to meet business requirements. - Provide leadership and mentorship to a team of Salesforce developers, administrators, and analysts as requested by senior leadership. - Collaborate with stakeholders to gather and document system requirements and design specifications. - Provide technical expertise and guidance to the development team during solution implementation. - Mentor and coach junior Salesforce developers and administrators. - Collaborate with cross-functional teams to drive successful project delivery. - Ensure data integrity and consistency across integrated platforms. - Troubleshoot and resolve integration issues as they arise. - Implement and enforce Salesforce governance policies and security measures. - Perform regular system audits and optimize configurations for performance and scalability. - Maintain detailed documentation of Salesforce solutions, architecture, and configurations. - Create technical design documents and architecture diagrams. - Keep abreast of emerging Salesforce technologies and recommend their adoption as appropriate. - Conduct regular performance assessments of Salesforce solutions and recommend improvements. - Optimize code, configurations, and data architecture to enhance system efficiency and responsiveness. - Monitor and analyze system performance metrics, identifying and addressing bottlenecks and issues. - Lead change management efforts related to Salesforce enhancements and updates. - Develop and execute deployment strategies for new releases while minimizing disruptions. - Ensure that all Salesforce implementations comply with regulatory requirements and data privacy laws. - Implement and enforce data retention policies and data archiving strategies. - Collaborate with Salesforce vendors and partners to evaluate and implement third-party solutions that enhance the platform. - Establish and maintain a robust quality assurance process for Salesforce development and customization. - Conduct thorough testing, including unit testing, integration testing, and user acceptance testing (UAT). - Create and maintain a library of test cases and test scripts. - Provide guidance and training on best practices, coding standards, and development methodologies. - Foster a culture of continuous learning and skill development within the Salesforce team. - Act as the primary point of contact for critical Salesforce issues and outages. - Develop and maintain a disaster recovery plan and participate in business continuity planning. - Lead rapid response efforts to resolve urgent technical problems. - Continuously update and improve documentation for Salesforce solutions, including standard operating procedures (SOPs) and knowledge base articles. - Maintain a repository of reusable code snippets and configuration templates. - Ensure that all documentation remains accurate and up to date. - Work closely with business stakeholders to identify new opportunities for leveraging Salesforce to drive business growth and efficiency. - Collect and prioritize user feedback and enhancement requests, incorporating them into the Salesforce roadmap. **Requirements**: - Bachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred). - Minimum of 5 years of experience as a Salesforce Architect, with a proven track record of designing and implementing complex solutions. - Platform Developer 1 and Administrator certifications requirements; Additional certifications preferred. - Proven experience in a leadership or management role, preferably in a Salesforce-related team. - Proficiency in Apex, Lightning Components, Visualforce, and other Salesforce development tools. - Strong leadership skills with the ability to inspire, motivate, and mentor team members. - Strong knowledge of Salesforce data modeling, security, and integration patterns. - Excellent problem-solving and analytical skills with a keen attention to detail. - Exceptional communication skills to effectively collaborate with diverse teams and stakeholders. - Ability to work independently, prioritize tasks, and meet project deadlines. - Experience with Agile/Scrum methodologies is preferred. - Familiarity with industry best practices in CRM and Salesforce ecosystem. - Experience with Einstein Analytics and Marketing Cloud is a plus. Working days/hours: Monday to Friday; Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station. All employees working for FXCM must be eligible to work in India. Prior to submitting your resume, the firm requests that you do the following: Company Description Technementals Innovations India is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a