CRM Analytics Architect

1 day ago

Chennai Tamil Nadu, India Cognizant Full time

Greetings from Cognizant,

We are hiring for multiple Einstein Architect - CRM Analytics to work across our PAN INDIA locations.

**Job Summary**

**Responsibilities**
- Lead the development and implementation of solutions using Einstein Prediction Builder to enhance predictive analytics capabilities.
- Oversee the integration of Einstein Next Best Action to optimize customer interactions and business processes.
- Provide expertise in Einstein Discovery to deliver actionable insights and data-driven decision-making.
- Manage the configuration and deployment of SFDC TCRM to ensure seamless data management and reporting.
- Utilize Service Cloud Einstein to improve customer service operations and enhance user experience.
- Implement Sales Cloud Einstein to drive sales performance and improve forecasting accuracy.
- Ensure the integrity and quality of SFDC Data through meticulous data management practices.
- Collaborate with cross-functional teams to deliver high-quality IT consulting and analytics solutions.
- Provide technical guidance and support to team members to ensure successful project delivery.
- Conduct thorough testing and validation of solutions to ensure optimal performance and reliability.
- Document technical specifications and project requirements to maintain clear and comprehensive records.
- Stay updated with the latest industry trends and technologies to continuously improve skills and knowledge.

**Qualifications**
- Must have 8-10 years of experience in relevant technical skills including Einstein Prediction Builder Einstein Next Best Action Einstein Discovery SFDC TCRM Service Cloud Einstein Sales Cloud Einstein SFDC Data and SFDC Configuration.
- Nice to have experience in IT Consulting and Analytics to provide valuable insights and recommendations.
- Must be proficient in English with strong reading writing and speaking skills.
- Must be able to work in a hybrid model with day shifts and no travel requirements.
- Must have strong problem-solving skills and the ability to work independently and as part of a team.
- Must have excellent communication and interpersonal skills to collaborate effectively with stakeholders.

**Certifications Required**

Salesforce Certified Einstein Analytics and Discovery Consultant

Salesforce Certified Service Cloud Consultant

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