Web Chat Executive Australian Non Voice Chat

3 days ago

Aminjikarai Chennai Tamil Nadu, India EITB Global Infosolutions Full time

Recruiting for **Customer Service Executive** / **WebChat Consultant** / **Live Chat Support** | Australian Chat Process - Inbound - Chennai - (**Freshers **only).

**Work Location**: Chennai - (Aminjikarai, Nelson Manickkam Road) Landmark:

- Near Shoban Babu Statue

**Shift**: Rotational Shift & 2 days Week Off (**Rotational**)

**Perks & Benefits**: _Learning and Development, Flexible Work Schedule, Performance Bonuses, International Travel perks, Team-building Activities, VIP Day-outs & Loyalty Bonus._

**Positions**:
**Roles and Responsibilities**:

- Handle Incoming Customer Chats and collect Query Requests from Customers of the portal and report to the management
- Lead generation on Potential Chats
- Maintain and track all customer records as per the process
- Ensure all the queries and issues are resolved to the satisfaction of the customer
- Customer Relationship Management

**Desired Skills**:

- Excellent Communication Skills in English (Both Voice & Non-Voice)
- MS Excel and Good Typing Skills
- Immediate Joiner

**Academic Qualifications**:

- Non-IT Graduates
- Any Graduates
- PG not mandatory

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- If selected, can you join immediately?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

Application Deadline: 17/05/2024

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