Customer Support

7 days ago

Bengaluru, India Prathigna.com HR solutions Full time

Designation : Customer support

Process : Inbound Customer Care

only for Freshers

Interview mode : Walk - IN [Face to face] at Kudlugate, Bangalore.

CTC : 18,000 per month (13,400 in-hand)

Working Hours : 9hrs ( including 1 hr break )

Working Days : 6 days working

Office Location : Kudlugate, Bengaluru, Karnataka

Below is the **job description of the role**

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call centre team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Excellent Verbal and Written communication Skills. ( ENGLISH AND Any one language (Kannada, Hindi, Odia, Tamil) MANDATORY)

**Salary**: ₹13,400.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can You Attend the Face To Face Interview at Kudlugate, Bengaluru?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi/Kannada/Tamil (preferred)

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