Google Workspace Support

6 days ago

Bengaluru, India Codelattice Full time

**Codelattice Jobs**:
You are smart, driven and passionate about technology. We are a bunch of fun-loving tech enthusiasts who create cool things that matter. Could this be a match made in digital heaven?

**We are passionate**:
We live, breathe, eat, sleep technology. We are constantly on the lookout for digital breakthroughs that will transform our clients business.

**We are all co-creators**:
Our motto - we are all in this together. We ideate and create amazing work as a team. We inspire and motivate each other to bring the best of ourselves to work, every day.

**We are always learning**:
We encourage a culture of mentorship and growth. Everyone can learn something from each other. So exercise your freedom to learn and contribute freely.

**We are our own boss**:
You heard that right. No micro managing, no fire breathing dragon boss. We want you to take the lead in your area of your expertise. And if you hit a roadblock, we will back you with the right support.

**We play global**:
Our vision is to become an innovative solutions provider at a global level. We want to bridge international business communities across the world through cutting-edge technology and transformative products.

**We champion women**:
We are strong advocates for encouraging more women in the field of technology. We believe in creating a supportive and enriching environment for our women colleagues and give them the opportunity to make a mark in their chosen expertise.

**Google Workspace Support**:

- Experience in Production support
- Incident management, Problem management, Root Cause analysis, Ticket analysis and reporting
- 24X7 support experience
- Working experience of L1 support (accepting ticket, resolving the same)
- Connect and SAML 2.0 identity providers and service providers
- Troubleshoot configuration issues using SCIM for provisioning user identities and attributes
- Excellent communication skills - Both Oral and written
- GW Admin, Gmail Configuration, POP, Knowledge of SPF, DKIM and DMARC
- Gmail Migration
- Configuring and troubleshooting in G-Suite (Google) DNS Panel. Add MX record, DMARC, DKIM and mail subscription.
- working knowledge of Google Vault
- working knowledge of G-Control App
- Production support
- 2+ years of experience preferred

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