Customer Care Executive

1 week ago

Thiruvananthapuram, India BANGLAVIL GROUP OF COMPANIES Full time

**Job Location : Kazhakootam**
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Generate sales leads

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)
- AutoCAD (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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