Tl- Operations

2 days ago

Delhi Delhi, India E commerce guru Full time

**TL - Operations**

**Responsibilities**
- Set KRAs for Team members as per organizational goals
- Lead, motivate, counsel, develop and coach Team Leads & Associates to meet departmental KPIs and project SLAs
- Effective liaison with various departments within the organization
- Facilitate and implement process improvement ideas to improve efficiency.
- Proactively identify problems and presenting solution
- Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network.
- Client relationship management
- Participate in meetings with clients & prepare presentations for them
- Conduct regular staff meetings
- Managing other operational metrics such as utilization, shrinkage, attrition, occupancy etc.

**Requirements**:

- Bachelor’s Degree
- Minimum 4 years of experience in team handling & project management
- Experience in creation, reporting, and/or management of data or closely related tasks
- Highly proficient in MS Office: Word, Excel, Access, PowerPoint and Outlook
- Exceptional communication, organizational skills and attention to detail
- Ability to handle multiple and sometimes changing, tasks in a fast-paced, deadline-driven environment
- Good understanding of business processes & operations management
- Experience in handling overseas clients
- Working knowledge of e-commerce industry

**Shift: Flexible**

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Evening shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

**Speak with the employer**

+91 9953999812

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