Client Implementation Services

**Sales and Relationship Management**:
Build and maintain our client relationships, helping to find solutions to their complex needs.

**Analytics**:
Shape our industry with powerful analytics

**Do you want to help modernize risk and portfolio management for investors?**

Whether you’re working with hedge funds, asset managers, sovereign wealth funds or the companies that manage your pension plans, the problems you help solve in Analytics will have a real impact, and your ideas will be embedded in investment ecosystems around the globe.

**Your Team Responsibilities**:
Our clients span some of the world's largest asset managers, pension funds and banks. MSCI Analytics business caters to various complex and sophisticated use cases for these clients, ranging from portfolio risk management (across market risk, liquidity risk, credit risk and sustainability risk dimensions), portfolio performance and return driver attribution, portfolio construction and risk hedging. Product Specialist team supports client during implementation and onboarding phase before handing it over to BusinessAsUsual Support teams.

Product Specialist is a very crucial role within MSCI Analytics business. We provide training on MSCI products and solutions functionality and methodology, understand the client needs and provide solutions to meet the same using MSCI capabilities. The role requires a thorough understanding of our client’s use cases, MSCI product and solutions capability, act as a feedback loop to MSCI Product teams with critical info on newer use cases and potential enhancements to capitalize on the same.

**Your Key Responsibilities**:
Typical responsibilities include
- Provide functional and analytical training and education to various members of the client organization during implementation
- Understand client’s business requirements and define a solution that meets it. This often means liaisoning with multiple teams at MSCI like product, research, data, sales, workflow etc.
- Troubleshoot client reported issues or queries and coordinate with various MSCI teams when escalation is needed to identify a recommend path forward.
- Raise request to product team for any client requirements which cannot be served out of current available functionalities.
- Collect project scope information from Sales team
- Prepare Onboarding specification based on project scope and client requirements so that the same can be used during handover of clients to BAU service team after implementation completes.
- Providing continuous update on the health of various implementation projects for management reporting.

**Your skills and experience that will help you excel**:

- Have a financial background (Master’s) with active interest in Portfolio management theories and exhibit basic software skills (for example Python, C# etc), preferably pursuing CFA or FRM.
- Have 3-4 years of work experience in a client facing role.
- Be analytically proficient, have an eye for detail, and be able to handle various components in a complex infrastructure.
- Be eager problem solvers and able to work with cross-organization teams.
- Have great communications skills are a must as they represent MSCI to all levels of client management.
- Be appreciative of diverse cultural norms and styles.
- Aspirant for a long-term career in the field of portfolio finance.
- Knowledge of the following
- Performance Measurement and Performance Attribution of multi asset class portfolios
- Fixed income related sensitivity measures for duration, convexity, yield to maturity
- Risk measures like Volatility, Value at risk, stress tests
- Good understanding of pricing approach for common asset classes like bonds, equity options, interest rate swaps and fx forwards

**About MSCI**:
**What we offer you**
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yo