Receptionist/caller

2 days ago

Delhi Delhi, India Oh! Puhleeez Digital Marketing Solutions Full time

**Call Handling**
- **Answering Calls Promptly**: Ensuring all incoming calls are answered in a professional and friendly manner.
- **Providing Information**: Offering accurate information about services, hours of operation, and other inquiries.
- **Routing Calls**: Transferring calls to the appropriate department or person.
- **Handling Complaints**: Managing customer concerns or complaints effectively and escalating when necessary.

**Scheduling and Appointments**
- **Booking Appointments**: Scheduling appointments or meetings based on caller requests.
- **Maintaining Records**: Keeping track of appointment logs and ensuring they are updated.

**Customer Service**
- **Greeting Callers**: Ensuring callers feel valued and respected during interactions.
- **Follow-ups**: Calling back customers or clients when necessary for confirmations or updates.

**Administrative Tasks**
- **Maintaining Logs**: Documenting call details, such as the purpose and outcome of the call.
- **Reporting Issues**: Informing supervisors about recurring problems or unresolved calls.

**Multitasking**
- **Handling Multiple Lines**: Managing high call volumes and multiple phone lines efficiently.
- **Prioritizing Tasks**: Ensuring urgent calls are addressed promptly.

**Communication**
- **Coordinating with Team**: Relaying important messages or updates to relevant team members.
- **Providing Updates**: Keeping the team informed about appointment cancellations or schedule changes.

**Professional Conduct**
- **Maintaining Etiquette**: Using polite language and active listening skills during all interactions.
- **Ensuring Privacy**: Handling confidential information with discretion and ensuring data privacy.

**Technical Skills**
- **Using Phone Systems**: Operating telephone systems and software efficiently.
- **Basic Troubleshooting**: Assisting callers with minor issues like connecting to the right extension.

**Job Types**: Full-time, Permanent

Pay: ₹9,230.34 - ₹36,264.48 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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