
Associate - Ip Coordinator
2 weeks ago
Education: Any Graduation is a must
Language: To converse well in English, Kannada & Hindi
Experience: 1 year experience in IP Coordinator from any Hospital
**Salary**: At par with the industry standard.
Shift: Rotational Shifts(mandatory)
Roles and Responsibilities
- Meeting in-patients and orient them to the facilities in the hospitals and the rooms in particular.
- Ensuring that the room is prepared before the patient moves in.
- Communicating with patient and the doctors.
- Managing calls and customer queries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Bed Management.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
- Follow communication procedures, guidelines and policies.
- Help patient and patient relatives go through a smooth discharge process.
- Ensure complete coordination between all departments concerned in patient care.
- Take the extra mile to engage customers.
- Ability to multi-task, prioritize, and manage time effectively.
- To carry out any other task assigned by higher authority.
- Daily assessment of patients in the inpatient wards by doing the daily rounds.
- Making courtesy calls post discharge.
- Sending daily/weekly/monthly reports as specified by department head.
- Maintain collections as per timeline from insurance/corporate hospitals
Should be able to join immediately. Please share your CV for a telephonic interview today.
Pay: ₹25,000.00 - ₹28,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Language**:
- Kannada (required)
- English (required)
Work Location: In person
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