Operations Associate

Location: Delhi, IN- Company: GMR Enterprises Pvt Ltd**JOB PURPOSE**:

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects.

**ORGANISATION CHART**:
**KEY ACCOUNTABILITIES**:
**Accountabilities**

**Key Performance Indicators**

Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.
- No. of complaints / observations
- On Time Performance of flights

Responsible for coordination with Air Traffic Control for updating of Expected Time of Arrival, Communication of Parking stand, change in runway usage, permission for shifting / towing of aircraft, high power engine run up etc., implementation of Low Visibility Procedures.
- On Time Performance of flights.
- No. of complaints.
- No adverse remark by any agency

To monitor the norms of Operation Management Development Agreement OMDA compliance, and other SOPs are as per the laid down AOCC process during shifts
- No. of audits observations reported
- No. of non-compliance.
- No. of observations closed
- No. of concerns in OMDA compliance

Notification in case of Emergencies - Assist the shift Manager in notification for any emergency (Bomb Threat, Local Stand By, Full Emergency, Fire) at the airport.
- Complaint/adverse remark from Regulator/Stakeholders.

Ensure effective stakeholder (internal & external) coordination / Relationship for effective operation at the airport during shift
- No. of interactions / meetings
- No. of issues resolved

Responsible for dissemination of information, record keeping & reports preparation during shifts.
- No of non-compliance observed
- Required reports v/s actual
- Accuracy of reports / MIS / log book

**EXTERNAL INTERACTIONS**:
**External - **Roles you need to interact with outside the organization to enable success in your day to day work

Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements.

Govt. agencies (CISF/ATC): Coordination for operational requirements.

Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.

**INTERNAL INTERACTIONS**:
Shift Manager subordinates and peers within/outside the department.

**FINANCIAL DIMENSIONS**:

- N/A

**OTHER DIMENSIONS**:

- N/A

**EDUCATION QUALIFICATIONS**:

- Graduate / Post Graduation in Aviation Management
- Proficient in MS Office especially in Excel, Word and Power point etc.
- Proficient in using different software

**RELEVANT EXPERIENCE**:

- 5-6 years of aviation experience

**COMPETENCIES**:

- Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
- Customer Services
- Airport Safety and Compliance
- Airport Operations Control Centre (AOCC)
- Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
- Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
- Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
- Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
- Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
- Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
- Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building
- Social Awareness
- Stakeholder Focus
- Teamwork & Interpersonal influence
- Personal Effectiveness
- Networking
- Innovation
- Managing Change and ambiguity by creating Win-Win
- Determination(Contextual and Flexible)
- Learning Ability
- M