Customer Care Executive

1 day ago

Allahabad, India BizzBuzz Creations.com Full time

**JOB DESCRIPTION**

**Customer Care Executive**

**a. Job Title**

Customer Care Executive

**b. Department**

Customer Service Department

**c. Hierarchy Level**

Entry-Level/Associate

**d. Gender Preference**

Male/Female

**e. Age Preference**

21 to 30 years

**f. Pay Structure**

₹15,000 - ₹25,000 per month (with incentives for performance)

**g. Reporting to**

Process Manager

**JOB BRIEF**

The Customer Care Executive will be responsible for handling international voice process interactions with clients, ensuring customer satisfaction, and driving sales through effective communication. The role requires strong interpersonal skills and the ability to meet targets while maintaining a professional approach.

**PRIMARY RESPONSIBILITY**
- Manage inbound and outbound calls to provide exceptional customer service.
- Effectively sell products and services to achieve sales targets.
- Address customer queries and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions using CRM tools.
- Collaborate with team members to achieve organizational goals.

**EDUCATION**
- **Minimum Education**: 12th Pass
- **Preferred Education**: Graduate in any discipline

**EXPERIENCE**
- **Minimum Experience**: 1 year in an international voice process, preferably with sales experience

**BEHAVIORAL & TECHNICAL SKILLS**
- Proficiency in English (both spoken and written)
- Excellent communication skills
- Strong sales skills and ability to meet targets
- Knowledge of MS Excel and basic computer operations
- Ability to work under pressure and manage time efficiently

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9369313484

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